Refund policy
We want you to love your pieces from Sparkle & Whimsy!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligible for return: Damages, incorrect item and manufacturing faults
All items are checked before sending, however please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Manufacturing faults do not include: colour changes/fading, slight variances in colour, wear and tear and loss of items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
You’ll also need the receipt or proof of purchase.
The customer is responsible for return shipping fees.
To start a return, you can contact us at hello@sparkleandwhimsy.com
If your return is accepted, we’ll send you details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned. These include:
- Custom products (such as special orders or personalized items)
- Sale items
- Items purchased with gift cards
- Gift cards
- Items that have been worn or altered.
- After 30 days from the date of delivery (according to the tracking)
- Earrings (for hygiene purposes)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@sparkleandwhimsy.com